FREQUENTLY ASKED QUESTIONS
Visa, Mastercard, American Express, Discover, and PayPal.
You need give us a call or send us an email and we will cancel your order (as long as it hasn’t already shipped).
* If you observe damage to the box at the time of delivery, make a quick note on the delivery ticket; the note can be as simple as “carton damaged”.
* If you observe damage to the product, add a note to the delivery ticket. If the damage is too significant for you to keep the item, reject only the damaged item in its original
carton, and keep all other items.
* Send several photos of the damaged carton and/or product to your retailer (or to ………………………………., if purchased direct).
* Hold tight. Your retailer will respond to your phone call or email ASAP and will work with you to determine a solution that best meets your needs.
Once it is on the truck and headed your way, you will receive an email from us with the name of the shipping company, their phone number and the order tracking number.
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For questions we haven’t answered, or information we haven’t provided, please contact us. We welcome your comments and suggestions, and thank you for shopping with us.